At a time when almost everything is available in digital format or can be obtained through the internet, glitches such as IRS’ “Where’s My Refund tool seem to be difficult to understand. And that’s particularly annoying when it comes to important aspects of today’s life such as tax returns and tax refunds.
To be fair this is quite a touchy subject, in part because getting an error message from the website you just used to fill in your personal and financial data is concerning. On the other hand, glitches like these aren’t exactly what a consumer expects from a reputable authority such as the IRS.
However, if it happened to you too, then you should know that the service continues to remain out of service. The website still holds a message informing taxpayers that IRS is aware of the problem. “Taxpayers who have filed electronically and received an acknowledgement from the IRS are concerned when they visit “Where’s My Refund” and are told that we have no information regarding their return”.
The message continues saying that it is just “a temporary situation” which should be resolved :in a few days”. As soon as the glitch is fixed taxpayers who had troubles with the service “will be able to get an expected refund date when they visit Where’s My Refund”.
A spokeswoman for IRS said that the glitch in the system will not affect the processing of tax returns or issuing tax refunds. Although she could not comment on the cause of the problem, she did mention there are “some technical difficulties right now, but expect to have this resolved soon. We apologize for the inconvenience”.
According to official data, in late January the Where’s My Refund tool had similar problems. At that time it affected taxpayers who used it between January 17 and 25 and chose direct deposit for their refund.
Timothy Flacke, executive director of Doorways to Dreams (D2D), told ABCNews that the issue at hand is more urgent than it might look. Flacke says that during the first two months of the year, most of those that use the tool to get their tax refunds are poor people, those that qualify for earned income tax credit.