Apple might promote it as the best smartphone ever made and buyers might line up in front of stores for hours to buy the next best Apple thing, but a study shows iPhone 5 is 5th in US when it comes to user satisfaction. As it turns out, 4 Androids are ahead in user satisfaction rankings.
OnDevice Research has conducted a poll asking 320,000 smartphone and tablet users in six countries about their satisfaction level with several devices. If users in the U.K., France, Germany, Japan and Indonesia would favor Android smartphones instead of Apple devices, the real surprise of the study comes from the US, the birthplace of the iDevice.
The mobile research firm surveyed 93,825 people in the United States who delivered quite the surprising data. iPhone 5 was placed fifth in their rankings for user satisfaction and have favored four Android devices instead. Motorola’s Atrix HD was leader and was followed by a “brother, Motorola’s Droid Razr M. Third came HTC’s Rezound 4G and was followed by Samsung’s Galaxy Note 2.
So why are these smartphones more appealing even for the US consumer? They offer functional tech features for an affordable price and a good-enough voice quality and design for the price tag. “Although Apple created one of the most revolutionary devices of the past decade, other manufactures have caught up, with some Android powered devices now commanding higher levels of user satisfaction” said Sarah Quinn, marketing manager at On Device Research.
However, when it comes to overall mobile device satisfaction in the United States, Apple remains crème-de-la-crème. Google came in second, followed by Motorola, HTC, Nokia and Sony Ericsson. And while as a device, Samsung made it in top five with Galaxy Note 2, when it comes to overall mobile device satisfaction, the company came quite far from the top 5.