It seems that Apple discovered some problems with their wireless speakers and decided to recall them. The giant tech is recalling approximately 232,000 of its Beats Pill XL speakers in Canada and the United States. This decision was made after several clients have complained that the products can overheat.
According to the Consumer Product Safety Commission, Apple has received eight reports of problems with the wireless speakers. Unfortunately, one report has also involved a burn injury to the owner’s finger and another complained says that a desk was damaged.
However, the release of the speakers occurred before Apple bought Beat’s for 3 billion dollars last year. In this situation, customers will be able to request a refund or store credit for 325 dollars. Tom Neumayr, the company’s spokesman, declared that Apple has decided to suspend sales of the speakers “for the time being.”
To be mentioned that Wednesday’s recall affects all of the Beats Pill XL speakers sold since January 2014. It turns out that approximately 223,000 units were sold in the United States and 12,000 were sold in Canada. The company has not declared how many units were sold worldwide, but United States is considered to be company’s biggest market.
“Customer safety is always a top priority at both Apple and Beats, and we have voluntarily decided to recall this product,” Apple declared in a statement on its website.
According to this statement, customers will have to first submit a request online before they can turn in their speakers. The company will pay for return shipping and also process refunds and credit within three weeks. Overheating is not a new issue for the giant tech company. In the past, Apple has also offered replacements for potentially faulty power adapters for many of its iPhone devices. Not to mention that in 2006, the company recalled more than one million batteries used in some of its PowerBook and iBook computers, due to fire hazard concerns.
The Beats Pill XL speakers were released in November 2013 by Beats by Dre. In 2014, Apple got custody of the speakers and all Beats products, after buying the company.